WEBSHOP: Ethical Decision Making for Healthcare Interpreters

  • 03/06/2021
  • 10:00 - 14:30
  • Online via Zoom
  • 0


NOTIS and Community Interpreter Division present

Ethical Decision Making for Healthcare Interpreters

A skills-building workshop
on interpreter ethics in healthcare settings

An Interactive Webshop

What is a “webshop”? A webshop is just like an interactive onsite class, but held online through Zoom. During a webshop, you can ask questions and engage in discussion. You may be divided into “break-out” rooms where you’ll be working with other participants on exercises or on practicing a skill. There may be quizzes and polls. So, while there may be some PowerPoint and lecture, this is not like your typical webinar. Your full attention and participation is expected; that’s what makes it fun!

Class description: The world of the healthcare interpreter is fraught with difficult ethical dilemmas and the need for making in-the-moment decisions. For example, if a patient asks that certain information not be interpreted, do you keep it confidential even if the non-disclosure may harm the patient? Do you interpret everything accurately even when the message could impact or destroy the patient-provider relationship? Do you withdraw from a medical encounter that is too complicated for you when that means the patient will get no interpreter at all? How is an interpreter to decide?
The class will begin with a review of the DSHS’ Interpreter, Translator, and Licensed Agency Personnel Code of Professional Conduct. A comparison will be made with the National Code of Ethics for Interpreters in Health Care, however emphasis will be on the DSHS Code. 
Participants will then be introduce to model for ethical decision-making: specifically, the model included in the California Healthcare Interpreting Association’s Standards of Practice. Concrete examples will be used to show how to apply the model to real-life situations. Finally, participants will break up into small groups to consider specific ethical dilemmas. Groups will apply the CHIA model and come up with one or several acceptable responses to the dilemma. These will then be shared with the larger group for consideration and, if there is time, for further discussion.

Learning Objectives 

At the end of this webshop, participants will be able to:

  • Name and explain the cannons of the DSHS Code of Conduct
  • Present steps for ethical decision-making
  • Apply those steps to a case study in ethical decision-making

Who is teaching?  Cindy Roat is a national consultant and trainer with 29 years’ experience in the healthcare interpreting field. With an MPH in International Health Services, Cindy has made significant contributions to the healthcare interpreting field in the areas of training, program development, policy formulation, advocacy and organizational outreach. Her written works are key resources for interpreters, providers and administrators alike. Cindy was the principal author of the original Bridging the Gap, and her most recent book, Healthcare Interpreting in Small Bites, is being used as an ancillary text at many basic training programs.

  Saturday, March 6th, 2021

Check-in at 9:45 am.
Class from 10:00 am – 2:30 pm 
with a half hour for lunch

Where?  Online via Zoom 
The day before the webshop, you will receive an event reminder email with log-on instructions and with the handouts for the class.

Cost?  $50  NOTIS members, $80  Non-members Join NOTIS 

Registration?  Registration will close on March  1st. Space is limited to the first 30 registrants.

After registering, you will receive an email confirmation; if you do not receive a confirmation, your registration did not go through. Please submit a separate registration form for each person registering. Online registration only. Mail in registration is not available.

Refunds?  We regret that no refunds can be given after March 1st. A $10 processing fee will apply for refunds requested before March 1st. Transferring credits to another workshops is not allowed.

CE credits? Credit status will be updated upon approval.


 Credits Requested 

Approval Status 

Washington State DSHS

 1 ethics, 3 general

Approved (#568)


 4 Approved



Note: Certified interpreters need at least 1 ethics credit per year to maintain their certification. Certificates of Attendance will be awarded to all who arrive on time, stay engaged for the entire workshop, and adhere to the rules listed below:

Requirements? Before you register, make sure that your online setup meets the equipment and connectivity requirements. Click on the “Requirements” button below to see requirements.

Anything else? If you require accommodation, please contact the NOTIS Office Manager at least 3 weeks in advance if possible.

Questions about class content? Please contact Cindy Roat 

Questions about registration? Please contact Office Manager

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