Culture Brokering for Health Care Interpreters

  • 08/25/2018
  • 12:30 - 16:30
  • Virginia Mason Memorial (Yakima), Classrooms A and B
  • 46


Please complete payment within two weeks after registration. Registration will be cancelled if payment is not complete within two weeks from registration date.

NOTIS and Virginia Mason Memorial present

Culture Brokering for Health Care Interpreters

Culture is a complex force in our lives. Often unperceived, it nonetheless shapes how we experience the world and how we choose to respond to it. As medical interpreters, we deal in every interaction with multiple cultures: our own, that of the provider, that of the patient, that of the healthcare system. Mostly these interactions go just fine, but at times cultural differences can lead to a breakdown in communication and care. When this happens, it is often only the interpreter who can see both sides of the cultural divide.

What is the role of the interpreter when cultural differences hinder clear communication in health care? Intervene? Do nothing? Are we anthropologists? Are we black boxes? How do we avoid imposing our own cultural norms on patient and provider? How do we navigate what various codes of conduct say about an interpreter's role in cultural facilitation, and how do we know when culture brokering is appropriate and ethical?

This workshop will help participants raise their awareness of how culture comes into play in healthcare encounters, how unaddressed cultural differences can lead to communication breakdowns, and how inappropriate intervention can lead to stereotyping. Both the National Code of Ethics for Interpreters in Health Care and DSHS’ Interpreter, Translator, and Licensed Agency Personnel Code of Professional Conduct will be referenced, and concrete skills will be taught for dealing with cultural conflicts in interpreted encounters.

Who is teaching?  Cindy Roat is a national consultant and trainer with 23 years’ experience in the healthcare interpreting field. With an MPH in International Health Services, Cindy has made significant contributions to the healthcare interpreting field in the areas of training, program development, policy formulation, advocacy and organizational outreach. Her written works are key resources for interpreters, providers and administrators alike. Cindy was the principal author of Bridging the Gap, and her most recent book, Healthcare Interpreting in Small Bites, is being used as an ancillary text at many basic training programs. Ms. Roat is a former Co-chair of the National Council on Interpreting in Health Care (NCIHC), a founding member of WASCLA, current chair of the Community Interpreter Division of NOTIS, as well as being known nationally as an energetic advocate for the field of health care interpreting and for language access in general.

When?  Saturday, August 25, 2018
Check-in at 12:00 noon.
Class from 12:30 pm – 4:30 pm

Where?  Virginia Mason Memorial, Classrooms A and B
2811 Tieton Dr., Yakima, WA 98902

Cost?  $40 NOTIS members, $60 Non-members (Join NOTIS at )  

Registration?  Via the web (before midnight on August 22nd
Click the register button below and pay online.

After registering, you will receive an email confirmation; if you do not receive a confirmation, your registration did not go through.

Please submit a separate registration form for each person registering.

Online registration only. Mail in registration is not available.

Please note: space in this workshop is limited to the first 60 applicants.

Refunds?  We regret that no refunds can be given after August 22nd. A $10 processing fee will apply for refunds requested before August 22nd.   

Directions? Directions to Virginia Mason Memorial can be found at

Refreshments? In order to offer this unique opportunity at an affordable price, no refreshments will be provided. We encourage you to bring your own coffee and snacks. If you choose to come for workshop on ethical decision-making in the morning, there is a cafeteria at the hospital where you may purchase lunch.

CE credits? Four CE credits have been approved from the ATA, the Washington State DSHS.
Four CE credits for this workshop have been requested from the Washington State AOC, CCHI.
Certificates of Attendance will be awarded to all who arrive on time and stay for the entire workshop.

Anything else? If you require accommodation, please contact the NOTIS Office Manager ( at least 3 weeks in advance if possible.

Questions about class content? Please contact Cindy Roat at

Questions about registration? Please contact Naomi Uchida at

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